Return & Refund Policy

The reputation and continued success of Complete360 is built on client results and honest relationships. We are committed to delivering real value for every dollar you invest with us, and we stand behind our work.

Our refund policy is designed to be fair and transparent — reflecting the nature of each service, the point at which work has been performed on your behalf, and any costs we have incurred. We ask that you read this policy carefully before purchasing, and contact us with any questions before you pay.

Complete360 provides exclusively digital services. There are no physical products to ship or return. Our services include:

• Google Marketing: Google Business Profile setup, management, and Local SEO Booster.
• Paid Advertising: Local Service Ads (LSA), Geo-Fencing Ads, Google PPC, and Meta Ads.
• Website Design: Custom website design and development on the Complete360 platform.
• CRM Platform: Monthly access to our all-in-one CRM including lead capture, email/SMS automation, pipeline management, invoicing, and reputation management.

Because our services involve the immediate deployment of time, labor, third-party costs, and platform resources upon purchase, most services are non-refundable once work has begun. Specifics are outlined in Section 3 below.

The following table outlines the refund eligibility for each of our services. Please review it carefully before purchasing.

If you believe your situation qualifies for a refund under this policy, please contact us using one of the methods below. We ask that all refund requests be submitted in writing so we can track and respond to them properly.

• Phone: Call (866) 527-6205 during business hours (Mon–Thu 7am–4pm, Fri 7am–1pm MST) to discuss your situation. We will follow up with written confirmation.
• Contact Form: Submit a written request via complete360.org/contact-us with your name, account information, the service in question, the charge date, and a brief description of your concern.

We aim to acknowledge all refund requests within 1 business day and to provide a final determination within 5 business days.

If a refund is approved, it will be processed back to the original payment method used at the time of purchase. Please allow the following timeframes:

• Credit & debit cards: Approved refunds are typically processed within 5–10 business days from the date of approval. Depending on your bank, it may take up to 2 billing cycles for the credit to appear on your statement.
• PayPal, Venmo, Klarna, Amazon Pay: Refunds to digital wallets are typically processed within 3–5 business days and appear in your account balance.
• ACH / bank transfer: If applicable, allow 5–7 business days for processing.

If you have been approved for a refund but have not received it within the expected timeframe, please take the following steps before contacting us:

• Check your bank account or card statement again — refunds sometimes appear as a pending credit before posting fully.
• Contact your credit card company — it may take several business days before a refund is officially posted to your account.
• Contact your bank directly — there is often a standard processing window between when a refund is issued and when it appears.

If you have done all of the above and still have not received your refund after 10 business days from the approval date, please contact us at (866) 527-6205 or via our contact page and we will investigate immediately.

We take all billing disputes seriously and resolve the vast majority with a simple phone call. If you notice an unexpected charge on your statement, please contact us within 7 calendar days before initiating a dispute with your bank or payment provider.

• All billing disputes are reviewed in good faith by a member of our team.
• We will provide full documentation of any charge upon request, including the service date, scope, and authorization record.
• Chargebacks initiated without first contacting Complete360 may result in the suspension of your account and services pending resolution.

For billing disputes, please reference your invoice number and the charge date when contacting us. Our team is available Mon–Thu 7am–4pm and Fri 7am–1pm MST.

For any questions about this Return & Refund Policy, to submit a refund request, or to discuss a billing concern, please reach out using any of the methods below:

• Phone: (866) 527-6205 — Mon–Thu 7am–4pm · Fri 7am–1pm MST
• Contact Form: complete360.org/contact-us
• Mail: Home Town Hero Partners LLC dba Complete360, 3444 N Country Club Rd, Ste 105, Tucson, AZ 85716