Please read these Terms of Service carefully before using any Complete360 product, service, or website. By engaging our services or accessing our platform, you agree to be bound by these terms. If you do not agree, please do not use our services.
By accessing our website, signing up for any service, or making a payment, you confirm that you have read, understood, and agree to these Terms of Service in full. These terms constitute a legally binding agreement between you ("Client") and Complete360, a registered trade name (DBA) of Home Town Hero LLC.
If you are entering into this agreement on behalf of a business or organization, you represent that you have the authority to bind that entity to these terms.
These Terms of Service apply in addition to any signed service agreement, order form, or proposal between you and Complete360. Where a signed agreement conflicts with these terms, the signed agreement controls.
Complete360 is a trade name (DBA) of Home Town Hero LLC, a limited liability company registered in the State of Arizona. We operate as a full-service digital marketing agency providing Google marketing, paid advertising, website design, and an all-in-one CRM platform to local service businesses.
Complete360 offers the following categories of services. The specific scope, deliverables, and pricing for each engagement are outlined in your service agreement, order form, or proposal.
Includes Google Business Profile (GBP) Management, one-time GBP Setup & Optimization, Local SEO Booster (directory listings), and Local Service Ads (LSA) management. These services are designed to improve your visibility in Google Search and Maps results.
Includes Geo-Fencing Ads (mobile and connected TV targeting), Google PPC campaign management, and Meta (Facebook & Instagram) advertising. Ad spend budgets are separate from management fees and are billed directly through the applicable ad platform unless otherwise agreed in writing.
Custom website design and development built on the Complete360 platform. Projects begin upon receipt of a signed agreement and deposit.
Websites we build are platform-native — they exist only inside the Complete360 platform and require an active hosting subscription to remain live. They are not standalone files and cannot be exported, downloaded, or migrated to an outside host, CMS, or server. Please review Section 8.3 before purchasing.
Access to the Complete360 all-in-one CRM platform, including features for lead capture, automated follow-up, email and SMS marketing, online booking, invoicing, reputation management, and reporting. Platform access is provided on a month-to-month subscription basis unless otherwise agreed.
Your platform workspace is provisioned inside Complete360's licensed agency environment. Your subscription is a license to use that workspace while your account is active — it is not a purchase of the workspace or of any interest in the underlying platform. See Section 8.4.
We reserve the right to modify, suspend, or discontinue any service with reasonable notice. We will not be liable for any modification, suspension, or discontinuation of services outside of our control (e.g., changes to Google's policies or third-party platform outages).
All payments are processed through our secure, PCI-compliant payment gateway. We accept all major credit and debit cards, PayPal, Venmo, Klarna, and Amazon Pay. We never store your full card number on our servers.
Our refund policy is applied on a service-by-service basis, reflecting the nature of each service and the point at which work has been performed or costs incurred on your behalf. Please review the table below carefully before purchasing.
| Service | Refund Eligibility | Notes |
|---|---|---|
| GBP Setup / Optimization | No Refund | One-time service. Once profile work has begun, the service is considered rendered. |
| GBP Management (Monthly) | No Refund | Current billing period is non-refundable. Cancel before your next billing date to stop future charges. |
| Local SEO Booster (Annual) | No Refund | Once directory listings have been submitted and activated, the annual fee is non-refundable. The cost covers the full-year subscription to the directory network. |
| Local Service Ads — Setup Fee | No Refund | Setup fees are non-refundable once the onboarding and verification process has begun. |
| Local Service Ads — Management | No Refund | Current billing period is non-refundable. Cancel before your next billing date. |
| Geo-Fencing Ads | No Refund | Non-refundable once campaign creative has been produced or the campaign has launched. Unused future budget may be credited at our discretion. |
| Website Design — Deposit | No Refund | Deposits are non-refundable. They cover the initial discovery, planning, and design work performed before the full balance is due. |
| Website Design — Final Payment | No Refund | Non-refundable once the completed website has been delivered and approved for launch. |
| Website Hosting (Monthly) | No Refund | Current billing period is non-refundable. Cancel before your next billing date. |
| CRM Platform (Monthly) | No Refund | Current billing period is non-refundable. You may cancel at any time to prevent future charges. |
| Account Release Fee | No Refund | Covers the administrative and technical work of de-provisioning and releasing a workspace. Non-refundable once the release process has begun. See Section 8.4. |
If you believe a charge was made in error, please contact us within 7 days of the charge at (866) 527-6205. We will review all billing disputes in good faith and work to reach a fair resolution.
Satisfaction Guarantee: If you are not satisfied with the results of your Complete360 marketing campaign at the end of your service period, we will extend your campaign duration at no additional charge. This guarantee applies to eligible ongoing marketing services and requires that the client has met all onboarding and communication requirements. Contact us to discuss eligibility.
To cancel any service, contact us at (866) 527-6205 or submit a written request via our contact page. Verbal cancellations are not accepted — all cancellations must be confirmed in writing.
To allow us to deliver the best possible results, you agree to:
We reserve the right to suspend or terminate your account immediately and without refund if we determine that your use of our services violates these terms, applicable law, or the policies of any third-party platform (including Google).
All content, templates, code, tools, workflows, automations, snapshots, and platform configurations created by Complete360 remain the intellectual property of Home Town Hero LLC. You are granted a limited, non-exclusive, revocable license to use these for the purpose of your service agreement, for as long as your account is active. You may not reproduce, resell, or distribute our proprietary materials without written permission.
Any text, images, logos, or other materials you provide to us remain your property. By submitting content to us, you grant Complete360 a license to use, display, and reproduce that content solely for the purpose of delivering your agreed services.
The contact records, lead records, and conversation history generated through your use of the platform are your business data. We will provide a complete export of that data in standard CSV format upon written request, at any time and at no charge, whether or not your account is active. We do not withhold your customer data.
Upon full payment of your website project, ownership of the website design, copy, and images produced for you transfers to you. You may request and receive those source materials at any time.
However, the site as built is platform-native. It exists only inside the Complete360 platform and cannot be exported, downloaded, or migrated to an outside host, CMS, or server. Platform infrastructure, proprietary templates, page-builder components, and third-party integrations remain the property of Complete360 or their respective owners, and are licensed to you only while your subscription is active.
To keep your website live, an active hosting subscription is required. If you cancel other services but wish to keep the site online, you may continue on a hosting-only subscription. If no hosting subscription is active within 30 days of your cancellation date, the site will be taken offline and the build may be permanently deleted. We are under no obligation to retain a copy after that period.
What your subscription is. Your Complete360 workspace (also called a sub-account) is provisioned within Complete360's licensed agency environment. Your subscription grants you a limited, revocable license to access and use that workspace while your account is active and in good standing. It is not a purchase of the workspace, the agency license, or any interest in the underlying platform, and no ownership of the workspace transfers to you at any point — including upon cancellation.
What is yours and what is ours. Your business data is yours, and we will export it to you on request as described in Section 8.2. The workflows, funnels, pipelines, automations, snapshots, calendars, templates, and configurations built by Complete360 are our proprietary work product. They are licensed for your use during your active subscription, are not included in a data export, and do not convey to you or to any third party.
Release is discretionary. Complete360 is under no obligation to release, transfer, eject, or otherwise convey a workspace to you, to another agency, or to any third party. As a matter of practice we will generally accommodate a reasonable release request, and we offer this as a paid service — but accommodation is granted at our sole discretion on a case-by-case basis, and nothing in these terms creates a right or entitlement to a release.
How to request one. Submit a written request from the authorized signer on your agreement. We will consider a request where your account is paid in full with no outstanding balance or open payment dispute, reasonable written notice has been given, the applicable release fee has been paid, and any receiving agency is active and eligible under the platform's own rules. Meeting these conditions makes a request eligible for consideration; it does not obligate us to approve it. The current release fee is quoted at the time of request.
What a release includes. Where we agree to a release, we reserve the right to remove proprietary Complete360 builds, automations, snapshots, and templates from the workspace before it is released. Releases are further subject to the platform provider's own rules, capabilities, and limitations, which are outside our control. Where a release is not granted or not requested, we will provide a complete export of your business data, which satisfies our obligations to you with respect to that data.
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.
We work hard to deliver excellent results for every client, but we cannot guarantee specific outcomes. Marketing performance is influenced by many factors outside our control, including market competition, seasonal demand, client responsiveness, and changes to third-party platforms such as Google.
All services are provided "as is" and "as available" without warranties of any kind, express or implied, except as specifically stated in your service agreement.
To the fullest extent permitted by applicable law, Home Town Hero LLC (Complete360) shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our services — including but not limited to lost profits, lost data, loss of business opportunity, or reputational harm.
Our total cumulative liability to you for any claim arising out of or relating to these terms or your use of our services shall not exceed the total amount you paid to us in the three (3) months immediately preceding the event giving rise to the claim.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Pima County, Arizona.
We encourage you to contact us first. Most billing and service issues can be resolved quickly with a phone call or email. Please reach out to us at (866) 527-6205 before initiating any formal dispute or filing a chargeback with your bank.
If a dispute cannot be resolved informally, the parties agree to first attempt resolution through good-faith mediation. If mediation is unsuccessful, disputes shall be resolved through binding arbitration in Pima County, Arizona, in accordance with the rules of the American Arbitration Association (AAA). Each party shall bear its own costs unless the arbitrator determines otherwise.
You agree to waive your right to participate in any class action lawsuit or class-wide arbitration against Complete360 or Home Town Hero LLC.
We reserve the right to update or modify these Terms of Service at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review these terms periodically.
Your continued use of our services after any changes to these terms constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you may cancel your services in accordance with Section 6.
If you have any questions about these Terms of Service, please contact us using any of the methods below:
These terms were last updated on August 24, 2026 and supersede all prior versions. By continuing to use Complete360 services after this date, you agree to be bound by these updated terms.
If anything in these terms is unclear or you'd like to talk through your service agreement before signing up, our team is happy to help.