Terms of Service

By accessing our website, signing up for any service, or making a payment, you confirm that you have read, understood, and agree to these Terms of Service in full. These terms constitute a legally binding agreement between you ("Client") and Complete360, a registered trade name (DBA) of Home Town Hero LLC.

If you are entering into this agreement on behalf of a business or organization, you represent that you have the authority to bind that entity to these terms.

Complete360 is a trade name (DBA) of Home Town Hero LLC, a limited liability company registered in the State of Arizona. We operate as a full-service digital marketing agency providing Google marketing, paid advertising, website design, and an all-in-one CRM platform to local service businesses.

• Legal Entity: Home Town Hero LLC
• Operating Name: Complete360
• Address: 3444 N Country Club Rd, Ste 105, Tucson, AZ 85716
• Phone: (866) 527-6205
• State of Formation: Arizona

Complete360 offers the following categories of services. The specific scope, deliverables, and pricing for each engagement are outlined in your service agreement, order form, or proposal.

We reserve the right to modify, suspend, or discontinue any service with reasonable notice. We will not be liable for any modification, suspension, or discontinuation of services outside of our control (e.g., changes to Google's policies or third-party platform outages).

• Setup fees are due prior to the commencement of any work. Your service will not begin until payment is received and confirmed.
• Monthly services are billed in advance on a recurring basis. Your billing cycle begins on the date your service is activated.
• Annual services (such as Local SEO Booster) are billed annually and are due in full at the start of each service year.
• Website deposits are required before design work begins and are applied toward the total project cost.
• Late payments may result in a temporary suspension of services. We reserve the right to charge a late fee of up to 1.5% per month on balances 15 or more days past due.
• Failed payments will be retried automatically. If a payment fails after two attempts, services may be paused until the balance is resolved.

Our refund policy is applied on a service-by-service basis, reflecting the nature of each service and the point at which work has been performed or costs incurred on your behalf. Please review the table below carefully before purchasing.

• Monthly services may be cancelled at any time. To avoid being charged for the next billing cycle, cancellation must be submitted before your next renewal date.
• Annual services may be cancelled at any time but are not eligible for a prorated refund. Your access will continue through the end of the paid period.
• Website projects in progress may be cancelled by the client, however the deposit is non-refundable and any work completed up to the point of cancellation may be invoiced at our standard hourly rate.
• CRM data export — upon cancellation of your CRM subscription, you have 30 days to export your data. We will assist with data export upon request. After 30 days, data may be purged.

To cancel any service, contact us at (866) 527-6205 or submit a written request via our contact page. Verbal cancellations are not accepted — all cancellations must be confirmed in writing.

To allow us to deliver the best possible results, you agree to:

• Provide accurate, complete, and up-to-date information about your business, including ownership documentation when required for Google verification or LSA setup.
• Respond to onboarding requests, approvals, and feedback in a timely manner. Delays on your end may affect launch timelines and do not entitle you to a refund or service extension.
• Keep your login credentials confidential. You are responsible for all activity that occurs under your account.
• Use all services and the CRM platform lawfully and in accordance with applicable federal, state, and local regulations — including anti-spam laws (CAN-SPAM, TCPA) for SMS and email marketing.
• Not use our platform or services to engage in any deceptive, abusive, or illegal activity, or to harass any person.

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.

• We do not sell your personal data to third parties.
• We use industry-standard security measures to protect your account and payment information.
• By using our CRM platform, you acknowledge that lead and contact data you store in the platform is subject to applicable privacy laws including TCPA and CAN-SPAM, and that you are responsible for obtaining any required consents from your own customers.

We work hard to deliver excellent results for every client, but we cannot guarantee specific outcomes. Marketing performance is influenced by many factors outside our control, including market competition, seasonal demand, client responsiveness, and changes to third-party platforms such as Google.

• No performance guarantee on paid advertising: Results from Google Ads, Meta Ads, Geo-Fencing, or LSA campaigns will vary. We optimize aggressively, but we cannot guarantee a specific number of leads, calls, or conversions.
• Third-party platforms: We are not responsible for outages, policy changes, or account suspensions caused by Google, Meta, or any other third-party platform, even if those events affect the delivery of your services.
• Accuracy of information: We make reasonable efforts to keep information on our website accurate and current, but we do not warrant that all content is error-free or complete.

All services are provided "as is" and "as available" without warranties of any kind, express or implied, except as specifically stated in your service agreement.

To the fullest extent permitted by applicable law, Home Town Hero LLC (Complete360) shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our services — including but not limited to lost profits, lost data, loss of business opportunity, or reputational harm.

Our total cumulative liability to you for any claim arising out of or relating to these terms or your use of our services shall not exceed the total amount you paid to us in the three (3) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain types of damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Pima County, Arizona.

We encourage you to contact us first. Most billing and service issues can be resolved quickly with a phone call or email. Please reach out to us at (866) 527-6205 before initiating any formal dispute.

If a dispute cannot be resolved informally, the parties agree to first attempt resolution through good-faith mediation. If mediation is unsuccessful, disputes shall be resolved through binding arbitration in Pima County, Arizona, in accordance with the rules of the American Arbitration Association (AAA). Each party shall bear its own costs unless the arbitrator determines otherwise.

You agree to waive your right to participate in any class action lawsuit or class-wide arbitration against Complete360 or Home Town Hero LLC.

We reserve the right to update or modify these Terms of Service at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review these terms periodically.

Your continued use of our services after any changes to these terms constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you may cancel your services in accordance with Section 6.

If you have any questions about these Terms of Service, please contact us using any of the methods below:

• Phone: (866) 527-6205 — Mon–Thu 7am–4pm · Fri 7am–1pm MST
• Contact Form: complete360.org/contact-us
• Mail: Home Town Hero LLC dba Complete360, 3444 N Country Club Rd, Ste 105, Tucson, AZ 85716