More five-star reviews.
Fewer surprises
on Google.

No — and we wouldn't, because that violates Google's policies and can get a profile penalized. What we do is ask one question — thumbs up or thumbs down — before pointing anyone anywhere. A thumbs up gets a direct link to your Google review box. A thumbs down is offered a private feedback form first, so you hear about the problem and get a chance to fix it. If that customer still wants to post publicly, nothing stops them. Every customer gets asked, and no review that gets written gets blocked.

Because five stars asks the customer to make a judgment, and a judgment takes thought. Is this a four or a five? Was the delay bad enough to knock off a star? That pause is where people close the tab. Thumbs up or thumbs down is a gut reaction — it answers in a single tap, so more customers finish the flow at all. It also sorts cleanly: someone who taps thumbs down has already decided they're unhappy, which means you hear about it on a feedback form instead of reading about it on your profile.

Responses are drafted automatically based on what the customer actually wrote, then checked for tone and accuracy before they post — so they read like you, not like a template. During onboarding we learn how you talk about your business and what you never want said publicly. Negative or sensitive reviews are always flagged for you before anything goes up.

A digital card branded to your business with a QR code on it, delivered to you as image and PDF files. The customer points their phone camera at the code and your review flow opens — no searching for your listing, no typing. Pull it up on your phone, show it on a screen, or add the image to anything you already send. Scans run through the same flow as text requests, so the same feedback routing applies.

There's a short form — name, phone, email — that you or anyone on your team can fill out from a phone or laptop. Submit it and the system sends the request by text and email, follows up if there's no response, and stops as soon as a review is left. You can also send requests in batches if you have a list of past customers you'd like to ask.

New reviews usually start arriving within the first two weeks, since most businesses have a backlog of happy customers who were simply never asked. How fast your overall star average moves depends on how many reviews you already have — a profile with 20 reviews shifts quickly, one with 400 takes longer. What changes immediately either way is response rate and recency, which is what a prospect reading your profile actually notices.

Google is the default because that's where local buying decisions get made, and it's where we focus. Facebook and other major review platforms can be connected for monitoring and responses as well — tell us which ones matter in your industry and we'll set them up during onboarding.

Only the length of the term and the price. The service itself is identical on all four plans — same review responses, same negative feedback capture, same review card, same request form, same support. Committing to a longer term is what brings the monthly rate down — 10% off for a quarter, 20% for six months, 30% for a year — so an annual client pays $139 a month for exactly what a month-to-month client pays $199 for. Nothing is held back for the bigger plans.

Yes. Just let us know at least 10 days before your next billing date and that renewal won't be charged — no long-term commitment on the monthly plan. The quarterly, semi-annual, and annual terms are prepaid and non-refundable once work begins, which is what earns the 10%, 20% and 30% discounts; the same 10-day notice applies to the renewal at the end of a prepaid term. We'll walk through all of it on the call before you decide.

Not required — Reputation Management stands on its own. That said, reviews are one of the strongest signals Google uses to rank local businesses, so the two work together: this program brings the reviews in, and GBP Management makes sure the profile they're landing on is complete, active, and showing up in the map pack.